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Marudhaga

Refund Policy

Understanding our return, exchange, and refund policies for your peace of mind.

Important Notice

Please read our refund and return policy carefully before making a purchase. This policy outlines the conditions under which returns and exchanges are accepted.

Eligibility for Return

No Returns Policy

We don't allow any returns once the product is delivered.

Please note: All sales are final. We encourage customers to carefully review product descriptions, sizes, and images before placing an order.

Exchanges

When Exchanges Are Allowed

We allow exchange only in case of damaged or incorrect item. You can contact our customer care through email for the detailed exchange process.

Acceptable Reasons for Exchange:

Product received is damaged
Wrong item delivered (different from what was ordered)
Manufacturing defects

Time Limit for Exchanges

7-Day Exchange Window

You can contact us within 7 days for exchange as we don't accept any exchange request after the mentioned timeline.

Important: The 7-day period starts from the date of delivery. Please inspect your order immediately upon receipt.

Exchange Process

Step-by-Step Process:

1

Contact Customer Care

Email us within 7 days of delivery with your order details and reason for exchange

2

Provide Documentation

Send clear photos of the damaged or incorrect item

3

Await Approval

Our team will review your request and provide further instructions

4

Exchange Processing

Once approved, we'll arrange for the exchange as per our detailed process

What We Don't Exchange

Non-Exchangeable Items:

Items damaged due to misuse or normal wear
Items without original packaging
Items altered or modified by the customer
Exchange requests made after 7 days
Change of mind or size issues

Policy Summary

Returns

No returns accepted once product is delivered

Exchanges

Only for damaged or incorrect items

Time Limit

7 days from delivery date

Contact Method

Email customer care for assistance

Need Help with an Exchange?

If you received a damaged or incorrect item, contact our customer care team within 7 days of delivery.

Contact Customer Care